Information Communication Technology Adoption on Service Delivery in the Ministry of Information, Communications and the Digital Economy in Kenya

Abstract

This research assessed the adoption of information communication technology by the Ministry of Information, Communications, and the Digital Economy. The study was anchored on the technology acceptance model which attributes important attributes of technology adoption to include; the availability of infrastructure and innovation inoculation. This research utilized 102 ICT employees from the Information Communication Technology Directorate employees in the Ministry of Information, Communication, and the Digital Economy. The study employed probability sampling and used the census technique to gather data. The descriptive data was analyzed by the statistical package for social sciences software which laid out the quantitative analysis of the data. The findings of the study indicate that the digitization of government services is important in leading to the digitalization or automation of various government processes and operations. The variables of this study were derived from the pillars of the Kenya master plan on information communications and technology for the period 2022 to 2032. It is recommended for further research on the foundational themes of the master plan; cyber security management, new technologies, policies and legislations and research and development. The study of these foundational themes will be important as recognized by the master plan to establish how they have impacted public service delivery