Digital Technology in Managing Continuity for Sustainable Growth in Institutions of Higher Learning

Abstract

Digital technology dates back to the 1940’s with the development of computers then only known as the machine. Since then, computerization has proven to be a disruptive technology forcing restructuring of organizations to incorporate computer based systems in a bid to remain relevant and competitive in an ever evolving world. Emergence of life threatening pandemics such as COVID 19 that demands change of person to person interaction further places digital technology as an irreplaceable alternative in the redefinition of modus operandi for organizations and especially institutions of higher learning in the delivery of their core services. In this paper we perform a systematic review of the use, perception, readiness, challenges and knowledge of digital technology among stakeholders of institutions of higher learning in Kenya. We rely on online questionnaires to collect and analyze responses from students, university management, lecturers, university support staff and select interested parties in the performance of institutions of higher learning in Kenya.Results showed that universities in Kenya have quickly adopted and given extra relevance to the use of digital platforms such as e-learning portals and web conferencing, in the delivery of their core mandate unlike previous approach where physical contact was given preeminence. Users agree that universities have made e-learning platforms more available, accessible and pervasive in addition to necessary user training to ensure that universities continue to offer quality, affordable and timely services to their clients. Further, our investigation shows that although different universities remain autonomous and self managing, the digital platforms installed remain largely similar and extensible. Users of these platforms strongly advocate for regular training and workshops to build confidence and expertise in the use and interaction of installed digital technology by different universities. There is need for joint workshops on access, security and interaction of different digital platforms in place by different universities to adequately equip current, potential and future users with the confidence and adeptness to successfully embrace digital technology in support for continuity and sustainable growth in institutions of higher learning.