Implementation Support: A Critical Examination of Mechanisms Enhancing Equitable Digital Access for Students with Disabilities in Kenyan Public University Libraries

Abstract

This study investigated the critical role of implementation support mechanisms in promoting equitable digital access for Students with Disabilities (SWDs) in Kenyan public university libraries. Adopting a qualitative, exploratory multi-case study design across six universities, the research triangulated data from semi-structured interviews, institutional document analysis, and direct observation, enabling cross-validation and a comprehensive understanding of the practices and challenges. Analysis revealed five key themes shaping digital inclusion: inclusive policies, staff support, interdepartmental collaboration, monitoring and evaluation, and financial support. The findings indicate substantial disparities in the effectiveness and application of these mechanisms, which significantly influence the accessibility, usability, and utility of digital library services for SWDs. The study highlights the importance of integrated, well-resourced implementation strategies to achieve meaningful digital equity. It offers targeted recommendations to guide policy, institutional planning, and practical interventions in higher education.